I received the wand last August and have been using it to treat my eczema ever since. When the bulb stopped emitting light, I reached out to Hey Med after 9pm. They responded very quickly the same night! They handled my warranty repair very professionally. They provided a prepaid return label, and I received my repaired device back in just one week. I was worried that a longer repair time would interrupt my treatment, especially during the dry season, when flare-ups tend to get worse. Their communication was prompt, and it’s clear they truly care about their customers and their business.

I received the item just before Christmas and have been using it ever since. The guide they sent was really helpful, and combined with the built-in timer and instructional video, my wife was able to start her treatment right away with no issues so far.

I want to highlight just how excellent the customer service is!!! The machine wasn’t from any famous brand, so when the wand stopped working after about three months, I was honestly skeptical that they’d offer any repair, since it’s hard to determine who’s at fault in situations like this. But Hey Med handled the claim professionally and swiftly. They do care about their customers. Once the manufacturer identified the issue as a CPU malfunction, they sent me a brand-new free replacement device within 3 days. It was a seamless from start to finish, and I wouldn’t hesitate to recommend this store to anyone.

I bought the portable wand to treat eczema along my hairline and above my ear. At first, I was a little nervous, but gradually I became more comfortable using the device. I never thought I could manage eczema with some light therapy, but it worked. The red patches cleared faster, and the inflammation went down more quickly compared to using eczema creams. This device has really helped me get through the summer with much less itching.

I just received the device today. In the past, 311nm UVB therapy worked very well for my skin, but after I paused treatment for a while, my condition returned. That’s why I decided to invest in a phototherapy machine of my own—so I can continue treatment conveniently at home.

Their communication has always been prompt and helpful regarding my questions about the product, instructions, and shipping. Their clear and timely responses definitely eased my nerves about using the device. I'm feeling confident and ready to give phototherapy a try.

The delivery is fast and well-packed. I use it to treat eczema between my fingers, on my knuckles, and palms. I try to avoid steroid creams as much as possible, so UVB therapy has been a great alternative.

It’s worth the price I paid. I’ve been using it for plaque psoriasis since April, and some of the raised, red, inflamed skin around my hairline has cleared up. The dead scales on those patches first darkened and hardened, then gradually fell off as new skin formed after two-month of treatment. The process is slow, but it’s working. You need to be consistent and patient.

I got this to treat the eczema on my elbows, which was itchy and sometimes painful, especially during the summer. Since purchasing it in April, I’ve been using it consistently, and I can confidently say that there’s been significantly less rash compared to the same time last year.

I started using this device after my dermatologist recommended narrowband UVB therapy for my vitiligo. I’ve been treating my hands and face 3 times a week, and after 3 months, there’s already noticeable repigmentation.

The delivery was quick. Let's try it out!

The eczema on my fingers, elbows, and the hollows behind my knees has been getting itchier as the weather gets hotter. I’m applying lotion regularly, and I’m hopeful that this lamp will bring some relief. I plan to stick with the treatment three times a week throughout the summer to see what kind of difference it makes.