Description
Comparison Chart
Business Transparency
Kernel, founded in 1997, is dedicated to research, development, and manufacturing in the high-tech medical equipment industry, with leading innovations in UV phototherapy devices, colposcopes, and PDT photodynamic therapy devices. Headquartered in Jiangsu, China, Kernel has offices in more than 30 countries and regions worldwide and is widely praised for its quality, effectiveness, and after-sales service. Kernel's products have been approved by the FDA, CE, and ISO 9001. Ahead of its peers in the medical equipment field, Kernel is also a supplier to the United Nations.
14-Day Return Policy
- Customers may return eligible products within 14 days of delivery for a refund or exchange.
- For hygiene and safety reasons, opened or used products cannot be returned unless defective or faulty.
- A 20% restocking fee applies to all returns except defective. We will repair, replace, or refund defective items free of charge.
- For full details, please refer to Return Policy under the Warranty tab.
Warranty Information
UVB Lamps – Warranty & Return
Product Warranty
- 1-year warranty on the device
- 500-hour warranty on the UV light source
- Includes free parts, replacements, and shipping for manufacturer defects
- Post-warranty repairs may be arranged through Hey Med Supply
This warranty complies with the Magnuson–Moss Warranty Act, which requires that all terms be clearly disclosed.
14-Day Return Policy
- Returns accepted within 14 days of delivery for a refund or exchange.
- Opened or used products cannot be returned unless defective.
- A 20% restocking fee applies to all returns except defective.
- We will repair, replace, or refund defective items free of charge.
Eligible Returns
- Sealed & Unused: The device, original packaging, and all accessories (including user manual and UV-protective glasses) must be in new, unused, and undamaged condition.
- Defective or Damaged: Products that arrive defective or damaged may be returned, even if opened, as long as the issue is reported within 14 days.
Ineligible Returns
We are unable to accept returns if:
- The return is not authorized in advance
- The request is made after 14 days of delivery
- The return is shipped back more than 5 days after receiving authorization
- The product is no longer in “new” condition, including:
- Devices that are damaged
- Missing or damaged original packaging
- Missing or damaged accessories
- Retail packaging with shipping labels or markings applied directly
How to Return
- Initiate a Return
- Contact our team via email or through our website within 14 days of delivery.
- Complete the return form. Reply to your order confirmation email with the form attached, along with any additional details you'd like to share.
- Receive Authorization
- We will respond within 24 hours with approval and return instructions.
- Unauthorized returns will not be accepted.
- Ship Back the Product
- Repack the item with all original components and undamaged, original packaging.
- Place the product box inside a separate shipping box for protection during transit.
- Do not apply labels directly to the product packaging.
- Ship the return within 5 business days of receiving authorization.
- Customers are responsible for return shipping unless the item is defective or damaged.
- Receive Refund
- Refunds are processed within 48 hours of return inspection.
- We reserve the right to refuse returns showing signs of misuse or wear.
- Please allow 2–3 business days for the refund to appear in your account.
- Returns that do not meet our policy criteria may be declined.
Regulatory Compliance
Hey Med Supply complies with all relevant U.S. consumer protection and FDA regulations, including:
- Magnuson–Moss Warranty Act (clear warranty terms and dispute resolution)
- FDA Quality System Regulation (21 CFR Part 820) (device servicing and safety)
- 21 CFR Part 806 (reporting of medical device corrections or recalls)
- Applicable state laws requiring conspicuous return policy disclosures
Product Details
- Delivery:
- Free shipping 2 - 3 Days
- Application:
- Psoriasis, Vitiligo, Eczema, Pityriasis Rosea, Atopic Dermatitis
- Treatment Area:
- Scalp, Face, Hands and Feet
- Brand Name:
- Kernel
- Product:
- Corded, Handheld 311nm Narrowband UVB Lamp
- Model:
- KN4003BL
- Certificate:
- FDA Approved
- Wavelength:
- 311 nm ± 3 nm
- Light Source:
- 1 x Philips Light Bulb
- Light Intensity:
- 4.5 mw/cm2
- Treatment Size:
- 8.5 in² ± 10%
- Treatment Speed:
- Fast
- Treatment Mode:
- Time
- Work Distance:
- 1.18 in ± 0.20 in
- Built-in MED Test:
- N
- Mobility:
- Corded
- Built-in Battery:
- N
- Power Source:
- 110V (60Hz)
- Screen:
- Basic LED Screen
- Light Source Lifespan:
- ≤ 500h
- Packing List:
- 1 x KN4003BL, 1 x UV-proof Goggles, 1 x Charging Cable, 1 x User Manual
- Dimension:
- 12.48'' L × 2.05'' W × 1.89'' H
- Product Weight:
- 1.63 lbs
Product Videos
Reviews
19 Reviews
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Super fast shipping
The package was delivered on Saturday, faster than I expected, especially since they mentioned it had to be shipped from the manufacturer. It arrived in great condition, and everything was well-packaged.
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Excellent!
The inverse psoriasis in my armpits has caused itching and tenderness. I have been diligent about keeping my skin dry and applying calcipotriene when flare-ups occur. However, I have mixed feelings about using medicinal ointments. After using the device for three months, I am relieved by the results. The swelling has gotten smaller, and I haven't experienced small cracks in my skin for a while.
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Worth it!!!!
This works great on the vitiligo spots on my fingers and hands. After about 10 weeks of use, I’ve started to see some pigmentation reappearing, which is really encouraging. I was initially concerned about the lamp’s effectiveness, but I’m glad I stuck with it. I would definitely recommend it.
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I was recommended by a friend
Cannot wait to treat my skin! It is a really affordable option for me. The device was delivered in 2 day.
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It is so helpful.
Anyone affected by atopic dermatitis knows how itchy and painful the rash can be. I occasionally get flare-ups on my fingers and elbows, especially after sweating. Since I prefer to avoid oral or topical treatments, light therapy became my go-to option. I’m so glad I found this lamp! It has provided relief and sped up my recovery—all without needing steroids. To manage atopic dermatitis, it’s important to keep your skin well-moisturized and change clothes after sweating. Highly recommend this lamp for anyone looking for a drug-free solution!
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Good customer service
I wasn't sure how to use it at first, but the customer service was incredibly helpful. They guided me over the phone and even sent additional information to read, which made everything much clearer. The handheld device is well-made and feels high-quality. Plus, it's so much less messy than any cream I’ve ever used.
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Glad I found this product
I was tired of applying lotions for vitiligo on my arms and felt it was time to try something new. I came across this UVB wand and decided to give it a shot. To get the best results, it’s important to follow the treatment guidelines or your doctor’s recommendations. So far, I’ve had no side effects, and I’m excited to see more progress. Definitely worth trying!
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Much relief for my vitiligo
I think you need to use it a month or two longer to see the full result, but I noticed very quickly how my back of my hands feels a lot calmer after I use it.
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Easy to use
Still early days, but it works well. I've been using it for about a month, and it's definitely helping to calm my eczema. It has a similar effect to steroids but without the mess. Will continue the treatment and hope for even more improvement.