UVB Lamps – Warranty & Return

Product Warranty

• 1-year warranty on the device
• 500-hour warranty on the UV light source
• Includes free parts, replacements, and shipping for manufacturer defects
• Post-warranty repairs may be arranged through Hey Med Supply

This warranty complies with the Magnuson–Moss Warranty Act, which requires that all terms be clearly disclosed.

14-Day Return Policy

• Returns accepted within 14 days of delivery for a refund or exchange.
• Opened or used products cannot be returned unless defective.
• A 20% restocking fee applies to all returns except defective.
• We will repair, replace, or refund defective items free of charge.

Eligible Returns

• Sealed & Unused: The device, original packaging, and all accessories (including user manual and UV-protective glasses) must be in new, unused, and undamaged condition.
• Defective or Damaged: Products that arrive defective or damaged may be returned, even if opened, as long as the issue is reported within 14 days.

Ineligible Returns

We are unable to accept returns if:

• The return is not authorized in advance
• The request is made after 14 days of delivery
• The return is shipped back more than 5 days after receiving authorization
• The product is no longer in “new” condition, including:
  • Devices that are damaged
  • Missing or damaged original packaging
  • Missing or damaged accessories
  • Retail packaging with shipping labels or markings applied directly

How to Return

1. Initiate a Return
   • Contact our team via email or through our website within 14 days of delivery.
   • Complete the return form. Reply to your order confirmation email with the form attached, along with any additional details you'd like to share.
2. Receive Authorization
   • We will respond within 24 hours with approval and return instructions.
   • Unauthorized returns will not be accepted.
3. Ship Back the Product
   • Repack the item with all original components and undamaged, original packaging.
   • Place the product box inside a separate shipping box for protection during transit.
   • Do not apply labels directly to the product packaging.
   • Ship the return within 5 business days of receiving authorization.
   • Customers are responsible for return shipping unless the item is defective or damaged.
4. Receive Refund
   • Refunds are processed within 48 hours of return inspection.
   • We reserve the right to refuse returns showing signs of misuse or wear.
   • Please allow 2–3 business days for the refund to appear in your account.
   • Returns that do not meet our policy criteria may be declined.

Regulatory Compliance

Hey Med Supply complies with all relevant U.S. consumer protection and FDA regulations, including:

• Magnuson–Moss Warranty Act (clear warranty terms and dispute resolution)
• FDA Quality System Regulation (21 CFR Part 820) (device servicing and safety)
• 21 CFR Part 806 (reporting of medical device corrections or recalls)
• Applicable state laws requiring conspicuous return policy disclosures